Please do the following if you need help with your truck, urgent or otherwise.

You can't just say, "My truck won't start," and expect us to know the answers.

Make sure we know the year of the truck, what transmission, and what modifications this vehicle has.

Describe the problem completely.

When did it start, and what was going on when it happened?

Sometimes the small details are more important than the big ones.

What was done to the truck just before this happened, if any?

Too often, we have to pry information from people as some of you are pretty good.

We don't mind helping you; we are here for that, and you must remember you are our eyes and ears.

That means we need you to describe the problem as if we were standing at the truck.

Doing this will get you a faster response and maybe a quicker fix.

We can't always solve the problem, but we will sure as hell try without a bunch of guessing.

Our group has some excellent talent, so let's not waste their time.

I certainly don't have all the answers and am wrong sometimes too.

If you have an idea, say it, as I'd rather see an educated guess cause it might spur a thought by one of our better techs.

If you don't have anything constructive, observe.

We are trying to keep these help posts on topic.

Thanks, everyone.