I got the same problem on my 2015 RA4AN, received an over the air update on 10/21/19 that I didn’t agree to, it just took over the radio.

Now it’s in an endless loop of trying to update, got on drive u connect website put my vin in got three files, installed on usb, updated radio now it says 100 percent but is still in endless loop of trying to reboot.

Took to the dealership they tried to update it using u connect no luck, they also tried a update from Chrysler website no luck.

Told me it’s now a brick. It works perfectly fine in between endless loop for about 3 minutes.

They said reman radio will fix it for 1200 dollars. I only have 20,000 miles on it, NOT HAPPY actually I am really pissed.

Is my wife’s 2016 EcoDiesel next on the list for this sabotage.