Quote Originally Posted by MrAndersuun View Post
Got a call yesterday.

Said they think it was EGR.

They downed the truck and opened a "star case" whatever that means.

Then today the service director calls me and gives me a totally different story.

Said they sent an audio clip of the noise to Star but had no indication it was EGR and cannot pin point it at all.

So now I've been lied to by my service rep, been told by my salesman that they'd see about getting me in a different truck, and the director telling me they're clueless and sending audio samples to engineers at Chrysler.

About to walk away.
I'm sorry to say this, but welcome to what has been my world since November.

Contact FCA customer care and escalate it.

Tell them you want it fixed or you want a different truck.