Quote Originally Posted by HollowSprings View Post
Well, at least there is light at the end of the tunnel. I do believe that F-C realizes that their system sucks and that is why it needs to go to brand support. One time I called customer support and the agent didn't know that they could run an inquiry of the last 8 digits of the VIN.

I do feel your pain as I was there. Just let me say that once you get your truck the pain does go away. Good Luck!!
I'm convinced the live chat people just throw out arbitrary answers. What I don't understand is that when I call they always say, "chat uses the same system", ok, then why does chat have WILDLY incorrect information?

I'm pretty certain I'll be seeing a 10-12 week build all things considered. But we will see what they say on Monday when I call back.

And I've had several reps tell me my VIN was invalid or for a Charger.

So I started using the VON and then I got told that it was easier to pull by VIN