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Thread: Glitchy MM3

  1. Top Of Page | #1
    Basic Member leblanc_44's Avatar

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    Glitchy MM3

    Hello All,

    First and foremost, I have scoured the internet (to include this website) in search of solving this issue so I am here now.

    The Story:
    I recently purchased the full MM3 package through DRD and was extremely happy with my purchase. I removed the necessary exhaust components and loved the tuner but then it started acting glitchy on me (I would get the yellow hourglasses and it would freeze up and give me the error message). I reached out to DRD and they were very helpful and even sent me a new tuner which made the issue go away.

    Shortly thereafter I purchased a full delete kit to remove the EGR and throttle valve, and installed the DRD EGT sensor, and when I began driving the truck, the issue returned. I reached out to DRD again and sent them my tuner to diagnose. When they received my tuner they said that they had a similar issue in their truck and replaced one of the connection boxes from my kit and returned it. I plugged it in and same issue to include white hourglasses and tuner telling me to unplug and plug back in. Trying to work with DRD and potentially get a refund, they stopped returning my emails. I am now hoping someone here can help.

    What I've Tried:
    -I have purchased new batteries. Needed them anyways.
    -Verified all connections (yes the prongs on the connection boxes are removed)
    -Reset the tuner to factory settings in an effort to ensure that the the same signal isn't being sent to multiple locations (not sure why this would be an issue and not sure if it's completely possible considering the tuner reads everything, but DRD recommended it).
    -Removed and installed original tune

    I'm not here to say anything negative about anyone or any company. I only hope that someone here can help. Thank you in advance and have a great Memorial Day weekend.

    v/r

    Ray


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  3. Top Of Page | #2
    cumminsdieselfreak's Avatar

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    Re: Glitchy MM3

    For whosoever shall call upon the name of the Lord shall be saved - Romans 10:13 KJV

    Current
    : 2018 2500 G56 Off Road. 2.5" RC Leveling Kit W/ 35" Cooper AT3 XLT.
    DRD Happy. 5" Stainless Exhaust. Lost Some Weight At 920 Miles.
    Amsoil 5w-40 Signature Series & Amsoil Oil Filter @ 1,300 Miles.

    Sold
    : 2013, 2007.5, 2007, 2006, 2002, 2000

  4. Top Of Page | #3
    Big Daddy! IGOTACUMMINS's Avatar

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    Re: Glitchy MM3

    We have never heard of DRD stop emailing someone when there is an issue.

    Let's ask Ray.

    @Double R Diesel?

    Without you, we cease to exist. Without your support, we stop growing. Without your involvement, we remain at a standstill.
    Thank you for your faithfulness to our organization and your creative ideas and support.




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  6. Top Of Page | #4
    Basic Member leblanc_44's Avatar

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    Re: Glitchy MM3

    I'm not trying to say anything negative about anyone here or stir a pot.

    Just looking for help......

    The last two emails I sent were on April 11th with no reply.




    Sent from my iPhone using Tapatalk


  7. Top Of Page | #5
    Big Daddy! IGOTACUMMINS's Avatar

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    Re: Glitchy MM3

    Quote Originally Posted by leblanc_44 View Post
    I'm not trying to say anything negative about anyone here or stir a pot. Just looking for help...... The last two emails I sent were on April 11th with no reply.

    https://uploads.tapatalk-cdn.com/201...d42a704db1.jpg
    https://uploads.tapatalk-cdn.com/201...51e4869ee8.jpg

    Sent from my iPhone using Tapatalk
    That's not Ray!

    That's Dirk at MM3 Power!!

    Wrong company friend.

    Without you, we cease to exist. Without your support, we stop growing. Without your involvement, we remain at a standstill.
    Thank you for your faithfulness to our organization and your creative ideas and support.




  8. Likes cumminsdieselfreak, walla2k5 liked this post
  9. Top Of Page | #6
    cumminsdieselfreak's Avatar

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    Re: Glitchy MM3

    Quote Originally Posted by leblanc_44 View Post
    I'm not trying to say anything negative about anyone here or stir a pot. Just looking for help...... The last two emails I sent were on April 11th with no reply.

    https://uploads.tapatalk-cdn.com/201...d42a704db1.jpg
    https://uploads.tapatalk-cdn.com/201...51e4869ee8.jpg


    Sent from my iPhone using Tapatalk
    Did you just talk with MM3 or did you actually talk with Ray @ DRD? Because DRD is who you need to talk to.

    For whosoever shall call upon the name of the Lord shall be saved - Romans 10:13 KJV

    Current
    : 2018 2500 G56 Off Road. 2.5" RC Leveling Kit W/ 35" Cooper AT3 XLT.
    DRD Happy. 5" Stainless Exhaust. Lost Some Weight At 920 Miles.
    Amsoil 5w-40 Signature Series & Amsoil Oil Filter @ 1,300 Miles.

    Sold
    : 2013, 2007.5, 2007, 2006, 2002, 2000

  10. Likes walla2k5 liked this post
  11. Top Of Page | #7
    Double R Diesel's Avatar

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    Re: Glitchy MM3

    Quote Originally Posted by leblanc_44 View Post
    I'm not trying to say anything negative about anyone here or stir a pot. Just looking for help...... The last two emails I sent were on April 11th with no reply.

    https://uploads.tapatalk-cdn.com/201...d42a704db1.jpg
    https://uploads.tapatalk-cdn.com/201...51e4869ee8.jpg


    Sent from my iPhone using Tapatalk
    Ray,

    The issues you describe are with the device itself or the OBD port on your truck and not our tuning, so we sent you to MM3 Power to handle the warranty with your tuner. They obviously have been working with you by sending you new pieces.

    We have not seen any contacts from you personally since we had gotten MM3 Power to step in. The emails you post here are from MM3 Power and not us. To say DRD is neglecting you is incorrect.

    Please email me at ray@doublerdiesel.com tomorrow and I'm gonna to get ahold of MM3 Power again.

    Sorry for your trouble, but please understand we did not drop the ball here.
    @MM3 Power

    Ray,
    Double R Diesel

    The Cummins Whisperer! John 3:16, Romans 10:9-10...Tuning for the Heart and Soul.


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  13. Top Of Page | #8
    Basic Member leblanc_44's Avatar

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    Re: Glitchy MM3

    Ray is the one who connected me with MM3...




    Sent from my iPhone using Tapatalk


  14. Top Of Page | #9
    Double R Diesel's Avatar

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    Re: Glitchy MM3

    Quote Originally Posted by leblanc_44 View Post
    Ray is the one who connected me with MM3...

    https://uploads.tapatalk-cdn.com/201...9fc12ffb32.jpg


    Sent from my iPhone using Tapatalk
    Ray I don't see the emails after you start conversing with them.

    Ray,
    Double R Diesel

    The Cummins Whisperer! John 3:16, Romans 10:9-10...Tuning for the Heart and Soul.


  15. Top Of Page | #10
    Basic Member leblanc_44's Avatar

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    Re: Glitchy MM3

    So going back to the very original post.... I'm just looking for help from someone who's possibly experienced this.

    I'm wasnt pointing fingers, just telling a story as to what I have tried with this.


    Sent from my iPhone using Tapatalk


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