Unfortunately it has come to our attention there are few bad apples that have made membership on igotacummins.com to simply undermine our business and try to give us a bad name. How do we know, well the moderators here have reported the activity as well as some loyal customers who have shared some private messages sent across this forum. This is quite a shame because we have been minding our own business and have not personally attacked any other company out there.
There are folks going about this forum privately and even tried so publicly, stating to would be customers that either our tuning is terrible or stating that they should not purchase from us because we charge a small fee for retunes. These bad actors would then try to sell someone on HPP/CTT Tuning claiming it to be superior and cheaper. We do not know if these folks are being directed to do this by the HPP/CTT or whether they are simply dealers of the parent company. Either way, it is just plain wrong.
First of all, if you are not a paying vendor on this forum, you have no right to sell anything on here. Secondly and most importantly, you have no factual basis to say our tuning is bad. We have thousands of happy customers. We have trucks running hundreds of thousands of miles without issues. We have the best customer service out there PERIOD! Try getting someone else to get you a revised tune file or tech support on a Sunday...not gonna happen with them others!
With regards to our tuning, these bad actors point our tunes have shift flare within the transmissions tuning. That is true. Factory tuning also has shift flare. I have covered this topic many many times. Converter unlock between gear changes is there for a reason and needs to be there on a street driven truck. These bad actors point the fact that HPP/CTT tuning has no flare due to locked shifts...and that is true. HOWEVER, these folks are not telling you the fact that there have been broken transmissions due to locked shifts. They are also not telling you that Revmax, which is the very company they claim to be doing research and development for, will not warranty their transmissions with locked shift tuning do to the very reasons mentioned! I had a long conversation with Revmax on the phone about this very topic and locked shift tuning is one the main reasons they came out with a "tuneless" 68 transmission because they were tired of warranty claims from such tunes.
With regards to us charging for a retune, I have explained that on here before. HPP/CTT does so few tunes with a MM3, they could care less about charging for a retune for those and their bread and butter is EZ Lynk...and with EZ Lynk tunes are shared via the cloud. With tune sharing via a cloud, everyone gets the exact same tune with one touch of button...so sure they do not mind doing that for free. With our tunes, each tune is done on an individual basis and thus why we charge.
SO, having made my case above...LET IT BE KNOWN TO THE BAD APPLES THAT YOU ARE BEING INVESTIGATED AND WILL BE CAUGHT!